Service Honoring the Golden Rule

860-347-9845

Auto Repair Shop in Middletown, CT

Since 1983, Personal Auto Care Service Center has been the destination for vehicle maintenance and auto repair in Middletown, CT. We take pride in having a knowledgeable and friendly staff of expert auto technicians. We are dedicated to always providing the best service possible for your vehicle. Our shop provides a range of car repair services including: brakes, tires, engine repair, transmission repair, inspections, vehicle diagnostics, oil changes, emissions testing and more

Our auto shop is proud to be a TECH-NET Professional Auto Service Shop. This designation is a part of our promise to you, our customer, that you will receive excellent customer service, affordable rates and timely repairs. Our work as a TECH-NET Professional is also a guarantee you will receive nothing but the best auto parts, so you can get back on the road. We are able to service any make or model of vehicle, and use the latest auto repair technology to diagnose and maintain your vehicle. Our team will work with you to determine the best repair option that fits your needs and budget.

We honestly and respectfully value our customers concerns and wishes. Rhonda does a wonderful job running the front office and setting up appointments while each of our valued technicians are hard at work making sure that nothing rolls out our doors except excellence.

TECH-NET Code of Ethics

As a member of the TECH-NET Professional program we agree to:

  • Recommend maintenance and corrective automobile services to our customers. We will work with clients and explain to them which services are required to correct existing problems, and which are for preventive maintenance.
  • Provide our customers with a price estimate for work to be performed.
  • Obtain prior authorization for all work done, either in writing or by other means satisfactory to the customer.
  • Make sure to keep our customers informed about upcoming appointments and completion deadlines.
  • Make sure to keep our customers informed about upcoming appointments and completion deadlines.
  • Present or post copies of any warranties covering parts or service. We use quality CARQUEST Auto Parts and work with Advanced Auto Parts.
  • Provide and honor any CARQUEST or Advanced Auto Parts manufacturer warranties.
  • Exercise respect and care for the customer's property while it is being serviced.
  • Make every effort to properly fix the customer's vehicle and complete the job right the “first time.”
  • Maintain a system for fair settlement of customer's complaints.
  • Cooperate with established consumer compliant mediation activities.
  • Uphold and maintain the highest standards of our profession, and seek to correct any or all abuses within the automotive industry.

For more information about our services, our auto repair shop in Middletown, CT or to schedule an appointment, please contact Personal Auto Care Service Center today at 860-347-9845.